Grand Hotel: Lessons From America's Summer Place For Us All - David Jurcak, Grand Hotel

In this episode, David Jurcak, President of the iconic Grand Hotel on Michigan's Mackinac Island, shares insights into leadership, hospitality, and creating transformational guest experiences:The unique environment of Mackinac Island and its impact on guest experience (01:28)Creating transformational summertime experiences at the Grand Hotel (01:56)Daily traditions and rituals that enhance the guest experience (04:31)The role of dress codes and timeless hospitality (06:48)The importance of pe...