How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company

Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world’s best hotels deliver exceptional customer experience." Listeners will gain insights on:The Importance of Leadership: Understand what makes a great GM and how their leadership can significantly impact hotel performance.Cultivating a Culture of Excellence: Learn strategies to anticipate guest needs, exceed expectations, and create memorable experiences.Role of Technology...