How To Craft Transformative Hospitality Experiences - Michelle Oliver, Expitality

It seems like everyone talks about experiential hospitality. So, how do we know where the opportunity lies and how we can authentically provide experiences that transform the lives of our guests and those we work with? To answer that question, we're going to learn today from Michelle Oliver, the founder and CEO of Expitality and the author of Grace & the Art of Experiential Hospitality. In this episode, we talk about how hospitality providers can think about this personally and...