How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]

This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, I share what our research showed about upselling and its role in making guests happier - and boosting profits. More resources:Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah MackenzieOpportunities in Building Guest Relationships Today - Baskar Manivannan, SojernA few more ...