Impact Hospitality: How Hotels Can Build Community & Drive Change - Donte Johnson & Jason Bass

In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall Hunt. See our other episodes with Donte and Jason: Culture creates a feeling and sends a messageWe have a boring problem, not a staffing problemDress codes, grooming standards & creating a welcoming cultureDEI needs to be a baseline to build fromImpact Hospitality & being more hospitable to our neighborsThe business benefi...