Omotenashi: Lessons in Japanese-Inspired Hospitality For Us All - Anna Marie Presutti, Hotel Nikko San Francisco

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to hospitality that her teams have embraced and live out each day that's caused their hotel to be a guest favorite (it's a TripAdvisor Traveler's Choice award winner, among other accolades). Stay tuned to hear what this is - and how you can use it to delight your teams and guests alike. A few more resources: If you're new to Hospitality...