Post-Stay Engagement: The Most Untapped Opportunity in Hospitality? (Katharine Ames, The Indigo Road Hospitality Group)
Hospitality Daily Podcast - A podcast by Josiah Mackenzie
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In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares her insights on the opportunities for post-stay engagement in the hospitality industry.Listeners will learn:Why post-stay engagement is the most untapped opportunity in the hospitality industry (01:15)How the retail industry has excelled at following up with customers after a transaction (01:25)The importance of reaching out to guests to encourage them to return and share their experiences (0...