The Best Best Western Hotel: How We've Won the M.K. Guertin Award 14 Years In A Row - Michelle Duffy, Best Western Plus Novato Oaks Inn

In this episode, we learn from Michelle Duffy, the general manager of the Best Western Novato Oaks Inn. Michelle shares her secrets to winning the prestigious M.K. Guertin Award 14 years in a row, making her hotel the only Best Western out of over 2,000 to achieve this feat. Learn how Michelle's strategies and dedication have led to exceptional guest satisfaction ratings, employee retention, and business success. Follow Michelle on LinkedInLearn more about Best Western Novato ...