The English Escape From Loneliness & Burnout - Penny Brown, Burgh Island Hotel

In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares insights into creating a unique and relaxing hospitality experience that helps guests disconnect from their busy lives and recharge. Listen now to learn about:The importance of the arrival experience - How the journey to the hotel and the initial welcome with champagne sets the tone for relaxation.Intentional design choices for relaxation - The decision to exclude televisions from rooms to help g...