The Future of Events is More Human - Deanna Vollmer, Questex

Deanna Vollmer is the Director of Events and Customer Experience at Questex and shares what she’s learned along her journey so far. We discussed:Deanna's career path (2:25)Discovering the hospitality industry (2:41)First job in meeting planning (4:17)Importance of understanding customer needs in events (6:50)Staying inspired and up-to-date on industry trends (9:22)Incorporating theatrics and unique elements (11:46)Importance of networking and conversations (12:38)Focus on customer experience ...