The "Golden Thread" Is Our Key to Stewarding Legendary Hotels - Helen Smith and Eugenio Pirri, Dorchester Collection

In this episode, Helen Smith and Eugenio Pirri, joint CEOs of Dorchester Collection, share their unique approach to balancing the individuality of legendary properties with building a cohesive family of brands.The concept of the "Golden Thread": Learn how Dorchester Collection maintains the unique identities of its properties while creating a unified brand experience.Guest-centric approach: Discover the importance of putting the guest at the center of everything they do and how it shapes thei...