The Grand Divergence: Keeping Hospitality Human in a Digital World - Michaelangelo L'Acqua

In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares insights on the evolving nature of human connection in relation to hospitality. Listen now to learn about:Human Connection in Hospitality: Learn why hospitality will remain a bastion of human-to-human connections despite increasing automation. The Essence of Luxury: Discover the importance of mastery and human input in creating luxury experiences. Changing Defin...