The Magic of our "Golden Profiles" - Helen Smith and Eugenio Pirri, Dorchester Collection

In this episode, Helen Smith and Eugenio Pirri, joint CEOs of Dorchester Collection, share insights into what they call their "Golden Profiles" and how it enables their hotels to operate with excellence.Understanding the "Golden Profile" - Learn what this is and how it helps Dorchester Collection cater to each guest's individuality and needs.Technology as an Enabler - Discover how Helen and Eugenio view technology as a tool to enhance the guest experience.Structuring for Seamless Service - Fi...