Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]

In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality industry and how it impacts financial performance.Download the research report here:Unlocking Revenue: How Hoteliers Build Profitable Guest RelationshipsEpisodes referenced:This "Quiet" Role Manages Hotel Managers, And Here's What They're Seeing Now - Sarah Gulla and Justin Epps, Hospitality Asset Managers AssociationHow The World's Best Hotels Delive...