Why Hospitality Isn’t Just "Heads in Beds" - Elizabeth Harlow, Sonesta Hotels

In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality. Listen to learn:The importance of focusing on the individual in hospitality.How personal attention can create lasting memories for guests.Why the term "heads in beds" diminishes the true value of hospitality.The impact of hospitality on all travel experiences.Strategies for st...