Why We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria

This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, Fernando Calvo, General Manager of Bohemia Suites Gran Canaria, shares insights into creating a luxurious and personalized guest experience that feels like staying with a friend. Listen now to learn about:Philosophy of Service - Learn about the philosophy of service that emphasizes making guests feel ...