Making Every Moment Matter: Employee Experience for the Modern Workforce
HR Leaders - A podcast by Chris Rainey
In this episode of the HR Leaders podcast, I'm joined by my guest Marc Gingras, SVP, Employee Experience Strategy at WorkForce Software. Episode Highlights 00:00 - Intro 00:44 - Marc's background and mission 03:12 - How he defines employee experience 05:10 - Why we should focus on employee experience 06:25 - Employers and employees disconnected perception of EX 07:21 - Where employers are falling short (target your managers) 08:06 - Avoid the one size fits all approach when communicating 09:34 - Who "Owns" the Employee Experience? 10:40 - Improve your people's EX with moments that matter 14:29 - Technology can help managers build relationships with the frontline 16:18 - Consolidating communication coupled with the look and feel people want 18:44 - How tools grant flexibility and drive engagement 20:33 - How the ability to communicate frequently helps build culture 22:22 - The signs and symptoms of a bad employee experience 23:55 - The key takeaway Marc took from their research If you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcast See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
