Ep85: Dan Michaeli, Co-Founder & Chief Executive Officer, Glia

IBS Intelligence Podcasts - A podcast by IBS Intelligence Podcasts | A Cedar Consulting Unit

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Business

In the face of the pandemic, digital customer services are coming into their own with consumers moving their banking activities to digital channels and institutions prioritising digital transformation. Dan Michaeli, CEO of Glia, explains to Robin Amlot why and how traditional contact centres are being replaced by what he calls engagement centres…