Managing Crisis by Activating Purpose

In a recent Harris poll of customers’ reaction to the COVID-19 crisis, more than 80 percent of respondents said they would remember which companies “did the right thing by their workers.” Three-quarters said they wouldn’t forget those businesses that took missteps “long after” the crisis ends. This is familiar ground for Northwell Health CMO Ramon Soto. We sat down with Ramon to chat about his experience mobilizing people inside Northwell Health, one of the largest health services organizations in the country, the largest private employer in New York state, and the organization that received the full brunt of the COVID crisis when it descended upon New York in 2020.