Episode 61: Professional Services – How Digitization is Changing the Industry

This week, Ross Dawson, Futurist and Matt Emmert, Solution Director, SAP talk with Tom Raftery about how the professional services industry has changed due to the changing market conditions and evolving client demands. To compete, they must focus attracting and retaining talent, and on delivering new digital XaaS delivery models, based on outcomes rather than hourly or daily rates.