AI-Powered Insurance: Insights, Innovations, and the Future of Agentic AI

In this episode, we dive into key findings from our recent IBV insurance study on AI adoption, exploring how insurers are leveraging AI to drive efficiency and innovation. We break down what insurers need to know about generative AI - focusing on language model size, open-source advancements, and reasoning capabilities. Plus, we discuss how agentic AI is set to transform the industry and share best practices for building a resilient hybrid cloud architecture that supports AI-driven growth. Points of discussion: 1.What are the biggest takeaways from your recent IBM insurance study on AI adoption, and how are insurers currently leveraging AI to enhance efficiency and decision-making? 2.When it comes to generative AI, what should insurers understand about model size, open-source development, and reasoning capabilities? How do these factors impact AI’s effectiveness in insurance? 3.Agentic AI is gaining momentum - how will it transform insurance processes, from underwriting to claims management, and what new opportunities does it create for insurers? 4.What are the best practices for building a resilient and flexible hybrid cloud architecture that can support generative AI innovation while ensuring scalability, security, and compliance?Speaker Bio: Mark McLaughlin, who is the Director of Insurance at IBM where he leads IBM’s Global Insurance strategy, solutions, and partnerships. Mark’s team analyzes trends in the insurance business and in technology, predicts strategies for insurers, and builds IBM insurance solutions to meet insurer needs. He also shares IBM’s point-of-view on insurance with business leaders, regulators, and conference audiences worldwide. Mark is a 25-year veteran of the insurance industry. He has previously led business units in insurance distribution and analytics, technology infrastructure, CRM, and insurance business process. Mark has personally led implementations in strategy, program management, analytics, data warehousing, expert systems, commercial claims, and underwriting for multiple top 20 US insurers.