Episode 49 Fred Loucks On AV Monitoring & Programming Your Way Through Problems

Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into...Program Management from designing, deploying and updating with a focus on administration.How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.How collecting data adds value by answering questions - it starts with monitoring.Why there is resistance to AV monitoring tools.Wrangling the chaos of API's and protocols to create a data model.Why to avoid devices that are not observable.A day in the life of a support NOC technician.Defining a service status for AV systems in order to present an SLA.Why monitoring is incomplete without remote access, documentation and domain knowledge.The challenges of creating an AV NOC including deep integration with customer networks and staffing. Thinking about management instead of control.  Hosted on Acast. See acast.com/privacy for more information.