Gene Chao, Global Vice President and General Manager - IBM Automation

Automation, Artificial Intelligence, and Machine Learning are disrupting work environments in nearly every major industry and job function around the globe. This tectonic shift in how work gets done is almost as breath-taking as the pace at which the change is occurring. Depending on one’s perspective, this digital transformation is either exciting, unsettling, or even both. If however you run the automation practice for IBM, a Fortune 100 company, your perspective is uniquely broader, and decidedly more enlightened. As Global Vice President and General Manager for IBM Automation, Gene Chao probably knows as much as anyone else in the world about the current state of these technologies, and the impact they’re having on the enterprise. Gene joins us to share his views on what a digital workforce with a software-based labor model will look like, why organizations clinging to rigid centralized hierarchies may not remain competitive much longer, and which metric is the worst indicator at gauging the effectiveness of automation.