If a Client Has an Issue, Pick Up The Phone

This happens often with clients who will email us and seem to be experiencing an issue or are upset about something. It can lead to a ton of back and forth between different people. The best thing to do is to stop with the email stream and pick up the phone. There’s no way to decipher someone’s tone over email. Most of the time, it is easier to not assume and pick up the phone. — Erik J. Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups. — Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups. — For more information on the show, and to check out past episodes, go to journeyto100million.com!