Investing in Customer Experience - Step 10: Quarterly Business Reviews

Today on Journey to $100 Million, listen in as Kevin shares the tenth step in his 11 step process on how you can foster growth in your organization through investing in customer experience. When at step 10, it is time to have a 90 day check-in with your client. At this step, the business owner or account manager should schedule a lunch with the client. Although it is a lunch, you do not want to just have lunch and chit-chat, but instead ensure that you accomplish the goal of having a productive meeting. At this meeting, you should review the progress and accomplishments thus far in your process. It is important to get back up to date and discuss your client's business goals, as well as talk about any changes that may arise. You want to ask how their sales are going, how’s growth, and if there are any issues. If there are any issues or changes, see if there is anything you can do to help with those. As entrepreneurs and business owners, there are not a lot of people able to vent or talk to about what is going on within the organization. If you are that person that can assist with those issues going on, it can do wonders for the relationship! — Erik Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups. — Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is the also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups.