Investing in Customer Experience - Step 4: Once Signed, the Real Work Begins

Once you have signed a client, the real work begins! Today on Journey to $100 Million, listen in as Kevin shares the fourth step in his 11 step process on how you can foster growth in your organization through investing in customer experience. You’ve worked your butt off: you’ve defined the ideal client, had the first interaction, and have decided to sign this client because they are a good fit. But, signing this client is just the beginning. Now it is time to start converting this client into a lifelong customer that will give you positive referrals and 5 star reviews! Not only that, but you must ensure you have a contract process, hold debrief meetings, set up accounting and billing, and much more. Listen in on today’s episode to learn more on what you must do after signing a client! — Erik Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups. — Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is the also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups.