Investing in Customer Experience - Step 6: Exceeding Expectations

After signing a new client, it is not only important to identify what that client's expectations are, but to exceed them. Today on Journey to $100 Million, listen in as Kevin shares the sixth step in his 11 step process on how you can foster growth in your organization through investing in customer experience. There are many different strategies to exceeding expectations with a client. You can do things like treating deliverables with urgency, surprise clients with extras, send hand written letters, and overall just go the extra mile. Listen in on today's episode to better understand how you can exceed your clients' expectations! — Erik Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups. — Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is the also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups.