The Best Feedback Is Compliments About Your Staff

As a young employee, Erik always thrived off the praise of his employer; it was the ultimate compliment and it improved his work ethic. Now with 11 people on the Array Digital team, when one of his staff gets positive feedback from a client, that’s what really resonates with him. Recently, he received some positive feedback on Jamal, the project manager, from a previous employee, Bruce, who’s now created his own custom software development business called Forloop, that Jamal is still involved with. Bruce messaged Erik at 8:37 one night saying how grateful he was for Jamal who works late with him many nights on the project and Bruce just wanted to make Erik aware of how much work Jamal has put into it. Frankly, Erik wasn’t aware of how much work Jamal put into it; he knew that he did some work here and there based on what he said in the daily morning huddles. He really appreciated Bruce telling him this and made the whole team aware that he now knew and gave kudos to Jamal. Clients praising the team happens pretty often now to the point where that’s what Erik is aiming for, not the personal praise that he used to. — Erik J. Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups. — Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups.