Your Client Bailed on Their Contract, Now What?

Have you ever had a client try to get out of a service contract? Today on Journey to $100 Million, listen in as Erik explains how we handle clients that try to bail on their contracts. Currently when we sign new clients, they are signed on as a monthly client, and are required to make a 12-month minimum commitment. There have been some instances where clients have wanted to stop their service with us before their contract was over - and are looking for new ways to take care of these situations. In the past, we used to enforce a clause that demanded payment if a client tried to bail, but that is no longer a part of our process. If a client is not happy, we want to give them the opportunity to get out of their contract - our goal is never to put handcuffs on our clients. Erik is even debating getting rid of the minimum 12-month commitment for this reason. Since we are brainstorming new ways to handle these situations, we would love to learn more about different types of models that you all may use in your organizations. If you have any methods or tips, please reach out and let us know at [email protected]! Enjoy the episode! — Erik Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups. — Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is the also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetup