#443: Healthy Clients: Designing Client Experience, with Nkoyo-Ene Effiong

We’re back with another stop on our tour through The Small Firm Roadmap Revisited. In these episodes, we dive into each of the six areas of business integral to building client-centered, efficient, and profitable small law firm. Do you know how your clients experience your firm? Designing client experience isn’t something that will happen on its own, you need to be intentional. Today, Stephanie talks with Nkoyo-Ene Effiong, Director of Law Practice Management for the State Bar of Georgia, about Healthy Clients. Learn what that means and tips for how you can do that in a healthy way. Links from the episode:  If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Thanks to Posh Virtual Receptionists, Clio, & LawPay for sponsoring this episode.