The Future of Customer Service, Messaging and AI with Conversocial CEO Joshua March (MDE298)

Minter Dialogue Episode #298 Joshua March is founder and CEO of Conversocial, a leading social customer service solution, used by some of the world's biggest brands. Joshua is an expert in social media and customer service and just released his book, Message Me, The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence. In this conversation with Joshua, we discuss the state of customer service, examples of companies and industries that are killing it on customer service, what it takes to get customer service right, the role of AI and much more.     Meanwhile, please send me your questions as an audio file (or normal email) to [email protected]; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter.  Support the show (https://www.patreon.com/minterdial)