Tuesdays Leadership Next

Etsy: An Amazing Year During a Terrible Time

from Leadership Next | Published 4/20/2021

Etsy - the e-commerce site focused on handcrafted goods - saw its revenue more than double in 2020. CEO Josh Silverman describes the COVID-19 pandemic as the company's "Dunkirk moment." At a time where traditional suppliers couldn't even come close to meeting the demand for face masks, Etsy makers stepped up. The company wound up selling about $740 million worth of masks in 2020, according to Silverman. However those sales were dwarfed by the clamor for home goods - everything from custom-made desks to throw pillows. In this episode of Leadership Next, Silverman tells Alan Murray and Ellen McGirt why he believes so many people turned to Etsy during the pandemic. And he explains the company's commitment to three big issues: economic empowerment, diversity and sustainability, saying "being a good citizen makes us an even better business."

Om Podcasten

Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune CEO Alan Murray and Senior Editor Ellen McGirt as they probe the best of these leaders for insight into what they're doing, why they're doing it, and what impact it is having.