What’s next for Contact Centers post-pandemic?

Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore.   The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. We will explore this with Steve Bederman and also ask him what's coming next.   https://nobelbiz.com/blog/how-2021-looks-for-contact-centers-with-steve-bederman/ https://resources.benchmarkportal.com/calltalk/how-2021-looks-for-contact-centers-guest-steve-bederman   Follow Steve on: https://www.linkedin.com/in/stevebederman/ https://www.youtube.com/@stevebederman