EP 29: Mary Jane Copps

Since starting her first business in 1987, Mary Jane has been analyzing the psychology of phone communication. Today, whether she’s working with entrepreneurs, not-for-profits, corporations or government organizations, she uses this knowledge and skill to improve all of their conversations (phone, video, in-person or email) with stakeholders, funders, clients and prospects ... and helps them build stronger, long-lasting relationships. Mary Jane has worked with over 700 clients since launching The Phone Lady brand in 2006. And she has trained over 15,000 individuals, giving them the necessary skills to increase revenue and customer satisfaction through her proven communication techniques. Throughout each year she participates in a limited number of “cold calling” projects, allowing her to continually test her theories and adapt them to the ever-changing business communication landscape. Mary Jane works with large corporations, small businesses and startups throughout North America, and in England and Australia. She has long-standing NDAs with several of North America’s best-known companies. In the financial sector, her clients currently represent $2.7 trillion in assets under management. As a personal coach, Mary Jane works with individuals, helping them find and embrace their strongest communication skills and use them as the foundation for excellent conversations.   ● Author of “The Phone Book - Essential Phone Communication Skills” https://thephonelady.com/the-phone-book/ ● Coaching program for entrepreneurs, small business owners and salespeople https://inspire-conversation.com/ ● LinkedIn Profile - would be delighted to connect https://www.linkedin.com/in/maryjanecopps/ ● Free monthly webinar “Inspire Conversation” https://inspire-conversation.com/webinar/ ● The blog https://thephonelady.com/blog/