#489: Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

Today’s episode is available in audio format on https://letstalkloyalty.com/ (Let's Talk Loyalty.com) and on https://letstalkloyalty.com/loyalty-tv/ (www.Loyalty TV). Today, we are meeting https://www.linkedin.com/in/jbelkin/ (Josh Belkin), Vice President, Loyalty and Customer Engagement at https://www.omnihotels.com/ (Omni Hotels and Resorts). This hotel brand operates more than 50 luxury hotels and resorts in leading business gateways and leisure destinations across North America, including exceptional golf and spa retreats, as well as some dynamic business settings. In this episode, Josh shares details of the evolution and recent re-launch of Omni's “http://www.omnihotels.com/loyalty (Select Guest)” loyalty program and some of the major changes they’ve implemented and why. Enjoy! Show notes: 1) https://www.linkedin.com/in/jbelkin/ (Josh Belkin) 2) https://www.omnihotels.com/ (Omni Hotels and Resorts) 3) http://www.omnihotels.com/loyalty (Select Guest)