#77 The Human Experience with John Sills

"you are everyone you've ever met and you learn something from every encounter however brief..." A fun conversation with John about the power of lived experiences, sharing stories and understanding different perspectives around the Human side of business and indeed of life. How can we make life better for our customers ? how can we create more human centred practices in organisations ? how can we use the experience of everyone to better the Human experience ? We delve into the myths and realities of the Human experience and discuss the enablers and behaviours. Organisations nowadays are full of humans who aren’t allowed to act in a human way because there are too many barriers; Repressing natural human behaviour removes freedom and results in a lack of common sense; a lack of humanity; and a waste of time (and potentially money) – we should look at the human experience from the customer angle given that what’s good for customers is good for business. John shares his insight, stories, thoughts and inspiration from working with businesses large and small.