Commercial aviation: Why is the passenger experience so bad?

Our guest this episode is Devin Liddell, principal futurist at Teague. Devin works with clients like Boeing, Ford, Intel, Nike and Toyota - to design preferred futures in sectors like aviation, automotive, smart cities, personal mobility, space travel and more. We asked him specifically about commercial aviation and why the passenger experience seems to have got worse over the years. We also asked him about the perils of predicting the future.