LFP187 – Architecting Fintechs to put Customer Support/Service at the Centre w/Hristo Borisov CEO Payhawk

is it possible to do Customer Service well whilst not going bankrupt employing thousands of PhDs in Customer Service at megabucks? And back to an old favourite of FS vs Tech why do we even need it if the tech quotes works unquotes? In retail FS or even FS as a whole Customer/Client Service is essential. […]