Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.

Send us a text Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM. Show Notes 01:12 The exercise formula 04:42 Janine's career ladder 08:50 What is Customer Success Management (CSM) 13:30 The CSM practice 19:40 Creating is easy, scaling is hard 24:02 It's hard to say NO. Being intentional. 28:08 Product deployment by definition 32:38 The hiring proc...