An Interview with the CEO & Co-Founder of Officium Labs

Marketing Growth Podcast - A podcast by Shane Barker

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Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster Worldwide, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan often speaks at CX conferences, participates in podcasts, and writes about his passion — the future of customer service and the CS marketplace. He is focused on shifting customer service from a cost center to a profit center for all businesses.