Marketing Week Meets the CX50: Ursula Dolton, CTO, British Heart Foundation

Marketing Week - A podcast by Marketing Week

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Business

One of the 10 Technologists named in the 2021 CX50 list of the UK's top customer experience professionals, BHF's chief technology officer Ursula Dolton explains how technology enables brands to deliver empathetic customer experiences, including by elevating the employee experience.