Brokerages: Automation Gap Threatens Resilience

New research indicates that while two-thirds of freight brokerages feel resilient, their back-office operations may be overlooked, leading to a disconnect between perceived strength and reality. Manual tasks burden small teams, preventing them from focusing on relationship building and strategic planning. A significant automation gap is revealed, with only two percent of brokerages fully automating accounts receivable, a critical area affecting cash flow. The real question is whether brokerages can afford the risks of outdated systems, as true resilience lies in combining strong fundamentals with operational excellence.The Daily News Now! — Every city. Every story. AI-powered. Hosted on Acast. See acast.com/privacy for more information.