Tactics to Pre-empt and Prevent Member Cancellations

Cancellations are an inevitable part of the member journey. Everyone running a membership deals with them. However that doesn't mean you just have to sit back and let cancellations happen! In this episode I share some simple ways that you can pre-empt cancelling members and reduce the number of people leaving your membership. Episode Summary: Why it's crucial to get feedback from outgoing members in order to help you zero in on problem areas (and easy fixes!) Monitoring member activity and engagement, and taking action to salvage people who might be slipping away "I haven't got time" is a common reason members leave - what does that really mean and how can you tackle it? Dealing with involuntary churn from failed payments - what's the answer?