Using AI for better customer experiences

Welcome to the Digital Transformation: Behind the Curtain Podcast, where we discuss big ideas shaping business. Today, we sit down with Christi Olson, Microsoft’s Head of Evangelism for Search, to discuss how AI and chatbots are changing brand engagement and how to utilize data to create authentic, emotional experience for customers. To learn more after listening, check out our digital transformation blog here   Host: Rachel Braunstein, Microsoft Partner Marketing Manager. Follow Rachel at @rkbraunstein and on LinkedIn. Guest: Christi Olson. Microsoft Head of Evangelism for Search.  Follow MS Partner on Follow MS Partner on Facebook, Twitter, and LinkedIn