#32 - Mastering Customer Experience: Creating a Journey That Increases Lifetime Value

In this episode of the Millions Were Made podcast, Jessica Marx and Brooke Dumas explore how to elevate your customer experience to drive profitability and loyalty. They discuss strategies to increase customer lifetime value by designing impactful onboarding processes, creating ascension plans, and maintaining consistent engagement throughout the client journey. Jessica offers actionable insights on building systems that keep clients invested in your brand, from proactive communication strate...