From British Airways, to Google and Epic, key lessons in Operations with Tim Jones

One of the best ways to understand the “machine that builds the machine” is by chatting with someone who has worked in different divisions of the company before coming to Operations.   That’s one of the reasons we invited Tim Jones formerly of Epic Games onto this episode of Modern Business Operations. Before he became VP of Business Operations at Epic, Tim was at Google, where he worked in Sourcing and Procurement. Taking that path to Operations gave Tim a chance to understand the perspective of those departments and gave him more tools to work with all departments when he moved into Ops.   Host Sagi Eliyahu starts the conversation by asking about Tim’s background and how he ended up in Operations.    Tim and Sagi go on to discuss: A proper understanding of agility Why “launch and iterate” works as a concept The problems that a poor customer experience and poor IT experience can create You’ll also hear Tim’s advocacy for “eliminate, automate, and outsource.” Enjoy! This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.