How to Reduce Ops Expenses Without Sacrificing Customer Satisfaction

Reducing operations expenses while keeping all stakeholders happy? That’s just a typical day at the office for Tommy Yionoulis, Founder at OpsAnalitica.   Tommy and host Briana Okyere discuss:   - the true costs of team members not following processes and systems   - the danger of “pencil-whipping” through checklists   - not allowing team members to let their ego or experience trump processes   This episode is brought to you by Tonkean   Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.