How Twilio Builds Extensibility into Their Operations

As companies grow through acquisitions mistakes will be made. When those mistakes happen both current and new team members should have the opportunity to see leadership shine.   That’s a belief of Michael Bratsafolis, Senior Director, Strategy and Operations & Head of M&A Integration at Twilio, and one that he shared with host Sagi Eliyahu on this episode of Modern Business Operations. Indeed, Michael goes so far as to make his errors visible so that new team members feel safe making mistakes and see that leadership doesn’t try to hide them.   Michael and Sagi also discuss:   - the importance of building extensibility as the company grows    - how to create an environment of inclusivity of thought   - How culture evolves in fast-growth situations   When Michael joined Twilio they had 300 people and now they are coming up on 8,000 so he’s had to learn everything he’s sharing through experience. Enjoy!   This episode is brought to you by Tonkean   Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.