Managing Knowledge and People

As team members begin to fragment away from central locations due to the spread of remote work, managing their knowledge becomes more important, notes Carol Patel, Head of Knowledge, Customer Success Strategy & Operations at Confluent.Carol and host Briana Okyere discuss:- What knowledge management is and why it’s important.- The different ways knowledge can be organized.- How the departures of key employees should underline the importance of knowledge management — the departure of that knowledge is a point of failure.Carol Patel - https://www.linkedin.com/in/carolbpatel/Confluent - https://www.linkedin.com/company/confluent/This episode is brought to you by TonkeanTonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations