Optimizing Your Operations Infrastructure

A system can be your best friend, but it can also be your worst enemy. Someone who knows this well is our guest for this episode of Modern Business Operations, Susan Beaver, Senior Director, Global Partner Program, Success and Operations at TIBCO. Susan and her team believe that a system is only as good as the business process that built it.   Host Briana Okyere begins the discussion by having Susan share aspects of her nearly three decades of operations experience and how she ended up there after getting a chemistry degree.   They also discuss:- The importance of consistently seeing things from your customer’s perspective- Why systems are often “frenemies”- Ideas and frameworks for fixing broken processes You’ll also hear Susan share an operational mantra of hers, “seek to understand, then to be understood” and how it influences the way she manages.    This episode is brought to you by Tonkean   Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.